Refund policy for slippers
REFUND POLICY FOR Cozy Snowman Slippers: Warm, Anti-Slip Indoor Shoes
We offers a quicker dispute solution and will appreciate it a lot if you provide:
Photos or videos of the damaged item to prove damage. If the photo cannot prove the products are damaged, please upload the video. through contact form
ORDER NOT RECIEVED:
We will not deal with the refund or resend if the tracking information shows the order is delivered.
a. If You do not receive the package, a non-delivery certification issued by the local post office with an official seal is necessary.
b. Tracking information alert. The tracking information shows Alert, the reasons are listed as below:
a) Incorrect/insufficient address.
b) No such number.
c) Unknown recipient.
e) Do not pick up in time.
f) No safe delivery location.
g) Uncleared customs.
We offers a full refund or a replacement if packages arrived are badly damaged.
We have a strict quality control process before products are dispatched. We will deal with incorrect or missing products as follows:
a. For incorrect products, We offers a full refund or replacement.
b. For products with wrong color, size which doesn't affect product function, etc., We offers a refund or resend if you provide a screenshot including name, content and date.
For size problem, We will appreciate it a lot if you can measure the product according to the correct measurement method and provide us the photo of measurement.