Refund policy for slippers

REFUND POLICY FOR Cozy Snowman Slippers: Warm, Anti-Slip Indoor Shoes

We offers a quicker dispute solution and will appreciate it a lot if you provide:

Photos or videos of the damaged item to prove damage. If the photo cannot prove the products are damaged, please upload the video. through contact form

ORDER NOT RECIEVED:

We will not deal with the refund or resend if the tracking information shows the order is delivered.

a. If You do not receive the package, a non-delivery certification issued by the local post office with an official seal is necessary.

b. Tracking information alert. The tracking information shows Alert, the reasons are listed as below:

a) Incorrect/insufficient address.

b) No such number.

c) Unknown recipient.

d) Refused.

e) Do not pick up in time.

f) No safe delivery location.

g) Uncleared customs.

h) Others.

DAMAGED PRODUCT:

We offers a full refund or a replacement if packages arrived are badly damaged.

 

INCORRECT OR MISSING PRODUCT:

We have a strict quality control process before products are dispatched. We will deal with incorrect or missing products as follows:

a. For incorrect products, We offers a full refund or replacement.

b. For products with wrong color, size which doesn't affect product function, etc., We offers a refund or resend if you provide a screenshot  including name, content and date.

Notes:

For size problem, We will appreciate it a lot if you can measure the product according to the correct measurement method and provide us the photo of measurement.